Effective on: August 14, 2013 (last updated, August 14, 2013).

Cynvenio Biosystems, Inc. Privacy Policy

Cynvenio Biosystems, Inc. ("Cynvenio Biosystems") knows that you care how information about you is used and shared. This notice describes Cynvenio Biosystems’s privacy policy (the "Privacy Policy") for our web site (the "Site"), including all online services and functions. This Privacy Policy applies to all information collected or submitted on the Site. You consent to this Privacy Policy by using this Site.

The Information We Collect

Examples of non-personally identifiable information that the Site automatically collects include:

  • Your internet protocol ("IP") address;
  • Your internet browser information;
  • Your computer’s operating system; and
  • Your navigation path while using the Site.

In addition to the information that we collect automatically, we may also collect information that you provide to us.
Examples of personally identifiable information that you provide to us include:

  • The information that you provide us, including your first name, last name, title, company, email address, phone number, and area of interest, which you may need to contact us or to place orders on the Site; and
  • Your communications to us.

How We Use Your Information

Any information that we collect from you may be used in one or more of the following ways:

  • To provide information about Cynvenio Biosystems and its products to you, upon request;

  • To personalize your experience on the Site (your information helps us better respond to your individual needs);
  • To improve the Site (we continually strive to improve Site offerings based on the information and feedback we receive from you);
  • To process specific inquiries that you make of us;
  • To process orders that you make on the Site;
  • To send newsletters and announcements to you. (You may opt out of receiving such electronic mailings by following the unsubscribe feature contained within the mailing); and
  • For other marketing purposes, such as to alert you to programs or services that may be of interest to you.

We provide additional information about how we use your information below.

How Long We Keep Information

We may keep information that we collect for an unlimited period of time.


We may require you to fill out certain forms on this Site in order to use certain online services and functions provided by the Site, such as downloading specifications or ordering products. If you just want to browse the Site, you do not need to fill out any forms. If you wish to contact us or order products from us on the Site, we may require you to provide us with certain information, which may include your name, your title, your company, and your email address, as well as additional information necessary for us to process your order.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Cynvenio Biosystems uses cookies on the Site.

Your web browser allows you to control and limit cookies on your computer. If you reject cookies, you may still use the Site, but your ability to use some areas or functions of the Site may be limited.

Cynvenio Biosystems uses certain third-party tools for providing information about how our users access and interact with the Site. These tools require the use of cookies. Cynvenio Biosystems has no access to or control over these cookies. This Privacy Policy covers the use of cookies by Cynvenio Biosystems only and does not cover the use of cookies by the third parties that provide us with tools for analytics. 

Email from Cynvenio Biosystems for Newsletters and Announcements

Cynvenio Biosystems may use your name and email address to provide you with email newsletters and announcements. Cynvenio Biosystems offers you the option to unsubscribe from newsletters and announcements by return email.

Product Information and Offers

The email address information that you provide on the Site will be used to contact you about product offers from Cynvenio Biosystems that you request. You may opt out of receiving such electronic mailings by following the unsubscribe feature contained within the mailing.

Significant Announcements by Email

Cynvenio Biosystems may also use your registered name and email address to provide you with significant announcements about Site functions or services that you are registered to use, about this Site, about any user account you may create, about fulfillment of a specific transaction that you have requested, or about other significant developments that may affect your use of the Site. You may opt out of receiving such electronic mailings by following the unsubscribe feature contained within the mailing.

Patient Email

E-mail that we (a) directly send to patients or (b) send on behalf of our medical practice clients to the patients of those medical practice clients in order to perform, complete, or confirm services that (i) the patients or (ii) the medical practice clients have requested for those patients is classified by us as transactional and/or relationship content e-mail that is integral to our client services. We do not provide a means of opt-out from such e-mail. In those cases in which we believe patient e-mail is not primarily for transactional/relationship purposes, the e-mail will include capability to opt-out of receiving further e-mails from us, if the patient wishes to do so, and that capability will be consistent with applicable laws and regulations.

We consider the e-mail addresses of our clients' patients that are provided to us by our clients, by those patients themselves via our Site, or by others in the course of our providing client services to be private information that is protected under the privacy and security provisions of the Health Insurance Portability and Accountability Act of 1996, as amended (HIPAA), and other applicable federal and state privacy and security laws. These laws include strict limitations on the use to which this information may be put. We disclose and use such addresses only for legitimate business purposes as permitted by HIPAA and such laws and regulations. We do not use such addresses to market or promote ourselves. We require all contractors (other than ISPs and other carriers) that we retain to aid us in sending, receiving, or tracking patient e-mails using such addresses to agree to confidentiality provisions in business associate agreements as required under HIPAA.

Feedback to Cynvenio Biosystems

Cynvenio Biosystems provides feedback functionality on the Site that allows you to submit comments, suggestions, or bugs found. Cynvenio Biosystems may collect your name and email address in order to follow up with you or thank you for a suggestion.

Anonymous Data

Cynvenio Biosystems uses third-party analytics tools to track the Site to analyze trends, administer the Site, track your actions and use of the Site, record transactions, and gather demographic information for aggregate use. Such analysis is not linked to personally identifiable information.


This Site may contain links to other sites. Cynvenio Biosystems is not responsible for the privacy practices of such other sites. Cynvenio Biosystems encourages users to be aware when they leave the Site and to read the privacy statements of sites that collect personally identifiable information. This Privacy Policy applies only to information collected on this Site.

Correction/Updating of Personal Information

If you provide personally identifiable information changes (such as your email address), Cynvenio Biosystems will endeavor to provide a way for you to correct, update or remove your personal data.

Protection of Minors

Cynvenio Biosystems values the privacy of those under the age of 18 and does not wish to obtain any information from or about them via this site. Children under the age of 13 may not use the Site, and if we become aware that a child under the age of 13 has provided or attempted to provide us with personal information, we will use our best efforts to remove the information permanently from our files. If you are over the age of 13 and under the age of 18 and are not supervised by an adult, please do not use this Site. Parents are urged to monitor and supervise their children's online activity.

Business or Asset Transfer or Sale

Cynvenio Biosystems may be sold, might sell or buy businesses or assets of businesses, or Cynvenio Biosystems might merge with another business. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that Cynvenio Biosystems, a line of business of Cynvenio Biosystems, or substantially all the assets of Cynvenio Biosystems is transferred, customer information may well be one of the transferred assets. Cynvenio Biosystems will make reasonable effort to provide notice on the Site and to notify you via email to the most recent email address that you have provided to Cynvenio Biosystems of any such change in ownership or control of your personal information.

Site Monitoring

For site security purposes this Site employs software programs to monitor network traffic. Anyone using this Site consents to the monitoring of their use by system or security personnel.

Release of Information for Legal Reasons

Cynvenio Biosystems may release information concerning your use of the Site (including, but not limited to, registration information, and network records) when it believes in good faith that such release is appropriate to comply with the law (for example, pursuant to a statutory demand, subpoena, warrant or court order), to protect against fraudulent, abusive or unlawful use of the Site, to protect Cynvenio Biosystems's rights or property, to enforce any contract between you and Cynvenio Biosystems, to provide a service that you have requested from us or from others, or if Cynvenio Biosystems reasonably believes that a situation involving danger of death or injury to any person requires disclosure.

Unauthorized use, tampering with or modification of this system?or its supporting hardware or software?may violate federal or other statutes and may subject the violator to criminal and civil penalties. In the event of unauthorized intrusion, all relevant information regarding possible violation of law may be provided to law enforcement officials.

Limited Use

Cynvenio Biosystems does not intend to sell, share, or rent information obtained on this Site other than as discussed in this Privacy Policy.

Changes in This Privacy Policy

Please note that this Privacy Policy may change from time to time and without prior notice. If Cynvenio Biosystems decides to change its Privacy Policy, Cynvenio Biosystems will post those changes on the Site so that users of the Site can remain aware of what information Cynvenio Biosystems collects, how Cynvenio Biosystems uses it, and under what circumstances, if any, Cynvenio Biosystems discloses it. We recommend that you periodically review this Privacy Policy for any updates and/or changes. You consent to any changes to this Privacy Policy by using this site following any such changes.

Your California Privacy Rights

Residents of the State of California, under the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the Company has disclosed personal information during the preceding year for direct marketing purposes and a disclosure of the shared information. Alternatively, the law provides that if the company has a Privacy Policy that provides you with an "opt-out" choice for use of your personal information by third parties for marketing purposes, the Company may instead provide you with information on how to exercise your disclosure choice options.

This Site qualifies for the alternative option. Its Privacy Policy provides you with information on how you may opt-out from the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information during the preceding year for marketing purposes.

If you are a California resident and request information about how to exercise your third party disclosure choices, send a request to the following email address: webmaster@cynvenio.com.


Cynvenio Biosystems regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Cynvenio Biosystems’s treatment of personal information by writing to Cynvenio Biosystems, Inc., Attn: Webmaster, 2260 Townsgate Road, Unit 2, Westlake Village, California 91361 or by submitting your request via email to webmaster@cynvenio.com. When we receive formal written complaints at either of these addresses, our policy is to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Cynvenio Biosystems and an individual.

How To Contact Us

Should you have other questions or concerns about this Privacy Policy or anything within it, please email us at webmaster@cynvenio.com.

Copyright 2013 Cynvenio Biosystems, Inc. All Rights Reserved.